Enhancing Citizen Engagement and Participation in Governance



Cross River State Government


September 2023

Project Overview

The CRS Citizens App was designed to bridge the gap between citizens and government, enhancing transparency, accountability, and citizen participation in governance. The App provides a user-friendly platform for citizens to report issues, access government services, and engage with the government.


The technologies used comprises a carefully curated selection of tools, frameworks, and languages that enabled us to deliver high-quality products tailored to meet the client’s needs.

bosscab project overview

Problem Statement

Prior to the App's launch, citizen engagement and participation in governance were limited. Reporting issues and accessing government services were often cumbersome and inefficient. Moreover, there was a lack of transparency and accountability in government services, leading to citizen dissatisfaction and disengagement.

bosscab project usp


The CRS Citizens App was developed to address these challenges. The app features a user-friendly interface for reporting issues and feedback, real-time updates and resolution tracking, access to government services and information, and analytics and data visualization for informed decision-making. The App's goal is to increase citizen engagement, improve response times, and enhance transparency and accountability.

Results and Impact

Since its launch, the CRS Citizens App has achieved significant results. Citizen reports and feedback have increased by 40%, response times have reduced by 25%, and government data and information shared have increased by 70%. Moreover, 90% of users have provided positive feedback on the app.

bosscab project overview


The CRS Citizens App demonstrates the potential of digital technology in enhancing citizen engagement and participation in governance. By addressing challenges and building on successes, the App serves as a model for digital governance.

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